Returns / Refund Policy

Return Eligibility

Return requests must be made within the return period communicated by OYINLUXE at the time of purchase or delivery. Items sent back without approval may not be accepted.

Final sale items, gift cards, worn items, altered items, and items marked as non-returnable may not be eligible for return unless they arrive faulty or incorrect.

Item Condition

Returned items must be unused, unworn, unwashed, undamaged, and returned with all original tags, packaging, and accessories where applicable.

Items that show signs of wear, fragrance, stains, damage, missing tags, or improper handling may be refused or returned to the customer.

Refunds and Exchanges

Approved refunds are issued after the returned item has been received and inspected. Refunds are normally returned to the original payment method, depending on the payment provider and bank processing time.

Original shipping fees and return shipping costs may be non-refundable unless the return is due to an OYINLUXE error or an item arrived faulty.

Exchanges depend on stock availability. If the requested replacement is unavailable, we may offer a refund or another suitable option.

How to Request a Return

Contact OYINLUXE with your order number, the item you want to return, and the reason for the request. For faulty or incorrect items, include clear photos so the team can review the issue quickly.